First it was complete and utter humiliation at the hands of 19 TSA and local police agents. Now US Airways has revoked Meg’s ticket, after promising to credit her for a new flight.
“NEED HELP!!! US Airways has just refused to replace my ticket. Can anyone help me get out of gainesville, FL? i’m calling my mom right now, but i could really use some help.” – Meg
I’ll post more here as the story develops.
Update. We Won’t Fly’s Jim Babb sends this message to US Airways:
Your client Meg McLain was recently violated at the Orlando airport by TSA agents. They physically abused her and tore up her ticket. Her story is well known (http://www.youtube.com/watch?v=sJGvsAgpfig).
USAir initially promised to arrange a flight on another flight or from another airport. Now they seem to have welched on their obligation to provide the the service that Meg paid for.
As you can see from my Dividend Mile Account I have been a USAir customer for decades, but I will not do business with a company that won’t stand up for their passengers. I will not do business with a company that will condone the physical assault of peaceful people, In fact, I will not fly at all until I can do so without fear of porno-scanners or intimate gropings by TSA thugs.
Even your own pilots are being abused. According to today’s Philadelphia Inquirer: “Cleary said one US Airways pilot who went through a pat-down had his “genitals grabbed repeatedly” and was “highly traumatized. When I was talking to him on the phone a few days later, he told me that he had just thrown up in his driveway. He was so worried about going to work.”
Stand up and do the right thing for Meg and all of your passengers. You will gain enormous positive PR for taking a firm position against TSA abuse.
If you continue to support the abuse of your customers, you’d better start begging for your next government bail out.
Please notify me when you have corrected your mistake and I will share the news far and wide.